Codice: LCI-00411
Posizione: AFTERMARKET – SERVICE SPECIALIST
We have a vacancy for a Service Specialist within the Technical Support department of Atlas Copco Product Company Brendola. As a Service Specialist, your mission is to offer support to the customer centers to further enhance the reputation of our products. You will report to the Technical Support Manager.
This will include the following responsibilities:
Offering day by day timely service support to the Customer Centers via i.e. the call database.
Continuously improve the product quality by a proactive failure reporting follow up.
This includes analysing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM).
Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability
Provide and develop technical training in conjunction with the competence development group.
Interaction will include frequent contacts with the customer centers, other product companies, finance, purchasing, engineering, production and product managers.
Experience requirements
You have at least 1÷2 years experience in technical support a/o engineering environment.
Knowledge/Educational requirements
Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
You have a good knowledge of English. An additional language is considered a plus.
Software skills e.g. MS Office, BPCS would be an asset.
We have a vacancy for a Service Specialist within the Technical Support department of Atlas Copco Product Company Brendola. As a Service Specialist, your mission is to offer support to the customer centers to further enhance the reputation of our products. You will report to the Technical Support Manager.
This will include the following responsibilities:
Offering day by day timely service support to the Customer Centers via i.e. the call database.
Continuously improve the product quality by a proactive failure reporting follow up.
This includes analysing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM).
Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability
Provide and develop technical training in conjunction with the competence development group.
Interaction will include frequent contacts with the customer centers, other product companies, finance, purchasing, engineering, production and product managers.
Experience requirements
You have at least 1÷2 years experience in technical support a/o engineering environment.
Knowledge/Educational requirements
Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
You have a good knowledge of English. An additional language is considered a plus.
Software skills e.g. MS Office, BPCS would be an asset.
Settore: METALMECCANICO
Zona di lavoro: VICENZA
Tipo contratto: CONTRATTO A TEMPO DETERMINATO
Tipologia candidato richiesta: LAUREANDO - LAUREATO
Corso/i laurea richiesto:
INGEGNERIA GESTIONALE
INGEGNERIA MECCANICA
INGEGNERIA MECCATRONICA
INGEGNERIA GESTIONALE
INGEGNERIA MECCANICA
INGEGNERIA MECCATRONICA
Conoscenza lingue: INGLESE